Privacy Policy

At NovaTalk, your privacy and trust are central to everything we do. “NovaTalk,” “we,” “our,” or “us” is committed to protecting your personal information while delivering secure, intelligent automation powered by advanced AI technology.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our services, platforms, or campaigns. For questions, contact us at connect@novasarc.com.

1. Personal information we collect

   Currently, we only collect:

   Email address: Used for account setup, communication, and service access.

   Note: If we begin collecting additional personal information in the future, this Privacy Policy will be updated, and you will be informed before any changes take effect.

2. How we use your information

   We use your email address to:

   • Provide access to NovaTalk services.
   • Communicate service updates, feature changes, or security alerts.
   • Send marketing and promotional communications, only with your explicit consent.

   Our AI services, powered by secure large language models, process your inputs with strict safeguards to deliver accurate, domain-specific responses.

3. Legal basis for processing

   Under the DPDP Act, 2023 (India), we process your email address when:

   • You give explicit consent (e.g., during signup).
   • Processing is required to provide requested services.
   • Processing is necessary for legal compliance or fraud prevention.

4. Protection of personal information

   We implement:

   • AES-256 encryption for data storage and transmission.
   • Role-based access controls.
   • Regular monitoring for unauthorized access.

5. Your rights

   Under the DPDP Act (India) and GDPR (EU), you have the right to:

   • Access your personal information.
   • Correct inaccurate or outdated data.
   • Request deletion of your data, subject to legal obligations.
   • Withdraw consent for processing at any time.

6. Sharing and disclosure

   NovaTalk does not sell your data. We may share your email address only:

   With trusted service providers (e.g., cloud hosting, email delivery) bound by data protection agreements.

   To comply with legal obligations or government requests.

7. Data retention

   Your email is retained for as long as your account is active, plus up to 6 months after closure.

   If no longer needed, your data will be securely deleted.

8. International data transfers

   If your data is transferred outside India, we ensure compliance with the DPDP Act, 2023 and GDPR using safeguards like Standard Contractual Clauses (SCCs).

9. Queries regarding privacy

   For concerns or questions, contact: connect@novasarc.com

   Novas Arc Consulting Pvt. Ltd.
   Level 2, Oval Building, Plot no.18
   iLabs Hyderabad Technology Park
   Inorbit Mall Rd, Hyderabad, Telangana, India

   We aim to respond within 15 business days, or sooner if required by law.

10. Policy updates

    We may update this Privacy Policy to reflect regulatory or operational changes. Updates will be communicated via email or on our website.