Terms and Conditions

These Terms and Conditions (“terms”) govern the access and use of NovaTalk Bot (“services”) provided by NovaTalk.

By accessing or using NovaTalk Bot, you agree to comply with these terms. If you do not agree, please discontinue use of the services.

  1. Eligibility and use

    The services are intended for business, enterprise, and individual use.

    If you are using the services on behalf of a company or organization, you confirm that you have the authority to bind that entity to these terms.

    If you are an individual, you must be at least 18 years old (or the legal age in your jurisdiction).

  2. Account and security

    The services are intended for business, enterprise, and individual use.

    If you are using the services on behalf of a company or organization, you confirm that you have the authority to bind that entity to these terms.

    If you are an individual, you must be at least 18 years old (or the legal age in your jurisdiction).

  3. Services provided

    NovaTalk provides AI-powered services designed to automate workflows, assist with decision-making, and generate outputs based on user inputs.

    Outputs are generated by AI models and may not always be accurate. Users are responsible for verifying outputs before relying on them.

  4. Permitted use

    You may use NovaTalk services to:

    • Automate workflows, process queries, and generate domain-specific insights.
    • Integrate NovaTalk with your enterprise systems (ERP, CRM, ticketing, etc.).

    You may not:

    • Upload or transmit unlawful, harmful, or malicious content.
    • Reverse-engineer, decompile, or interfere with NovaTalk’s systems.
    • Resell or redistribute NovaTalk without written consent.
    • Use NovaTalk in violation of applicable laws and regulations.
  5. Subscription, fees, and payments

    Certain services may require a subscription or enterprise licensing agreement.

    Payment terms, billing cycles, and pricing are defined at the time of purchase or in your order form.

    Fees are non-refundable unless required by law or stated in our refund policy.

    Taxes are the customer’s responsibility.

  6. Intellectual property rights

    Certain services may require a subscription or enterprise licensing agreement.

    Payment terms, billing cycles, and pricing are defined at the time of purchase or in your order form.

    Fees are non-refundable unless required by law or stated in our refund policy.

    Taxes are the customer’s responsibility.

  7. Confidentiality

    Both parties agree to protect each other’s confidential information, including business data, trade secrets, and technical materials.

    Confidentiality obligations continue even after termination of services.

  8. Data protection and privacy

    Use of NovaTalk is also governed by our privacy policy, which explains how we collect, use, and safeguard your data.

    NovaTalk complies with the DPDP Act, 2023 (India), GDPR (EU), and other applicable data protection laws.

    Data will not be used to train AI models without your explicit consent.

  9. Service availability and support

    We aim to provide reliable and uninterrupted services but do not guarantee continuous availability.

    Scheduled maintenance, upgrades, or technical issues may cause temporary downtime.

    Support levels and response times may be specified in enterprise agreements.

  10. Limitation of liability

    NovaTalk is provided “as is” and “as available.”

    To the maximum extent permitted by law, NovaTalk is not liable for:

    Indirect, incidental, or consequential damages.

    Loss of profits, revenue, or business opportunities.

    Errors or reliance on AI-generated outputs.

    NovaTalk’s total liability under these terms is limited to the amount you paid in the preceding 12 months.

  11. Indemnification

    You agree to indemnify and hold harmless NovaTalk, its affiliates, and employees from claims, damages, or losses resulting from your misuse of the services or violation of these terms.

  12. Third-party services

    NovaTalk may integrate with third-party platforms such as payment gateways or analytics tools.

    We are not responsible for the policies, practices, or performance of such third parties.

  13. Termination

    Either party may terminate services in accordance with applicable agreements.

    NovaTalk may suspend or terminate accounts for breach of terms, misuse, or non-payment.

    Upon termination, your right to use the services ends immediately, but outstanding payment obligations remain.

  14. Governing law and jurisdiction

    These terms are governed by the laws of India.

    Any disputes will be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.

  15. Updates to terms

    We may update these terms to reflect regulatory, operational, or service changes. Updates will be posted on our website, and continued use of NovaTalk indicates acceptance of the revised terms.

  16. Contact information

    For questions about these terms, contact us at:

    Novas Arc Consulting Pvt. Ltd.
    Level 2, Oval Building, Plot no.18
    iLabs Hyderabad Technology Park
    Inorbit Mall Rd, Hyderabad, Telangana, India
    Email: connect@novasarc.com